Today received a DM piece from Orange.
I am an orange customer and am beginning to regret it all over again. I so nearly didn't renew with them last time, but succumb I did, due to inertia and a critical need for a new phone.
So, back to the DM piece. As I am opted out they are only allowed to send me service messages. The leaflet talks about Orange bestplan. This dounds like a great idea as they will automatically update your plan to ensure you are on the best one for your profile of usage. Hey, they only do it every 6 months and you have to register on their website.
So far, so good. Imagine what happens when I go to the Orange Bestplan part of the website?
I have to login - which is OK as the brochure said I would need to. Once this is done I cannot find any reference to bestplan! Eventually I find a reference saying that the service isn't available yet.
So why did Orange kickstart demand by sending out a direct mail leaflet for a service that hasn't kicked off yet?
I can only imagine, and so can you!
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